Terms of Service

1. Agreement to Terms

By installing, accessing, or using any application or service provided by Milly Software ("we", "our", or "us"), you ("Merchant" or "you") agree to be bound by these Terms of Service. If you do not agree to these terms, do not use our services.

2. Services

Milly Software provides Shopify applications including:

• Milly Chat: An AI-powered shopping assistant widget that provides conversational product search, recommendations, and customer support for e-commerce stores.
• Checkout Apps: Applications that customize the Shopify checkout experience (e.g., CA Battery Fee, Shipping Sorter).

3. Account and Access

You must have an active Shopify store to use our applications. By installing our app, you authorize us to access your Shopify store data as described in our Privacy Policy. You are responsible for maintaining the security of your Shopify account.

4. Free Trial

We offer a 30-day free trial for new Milly Chat installations. During the trial period, you have full access to all features included in your plan. No credit card is required to start a trial. At the end of the trial period, your subscription will begin and you will be billed according to your selected plan unless you cancel before the trial ends.

5. Billing and Payment

Subscription fees are billed either through Shopify Billing or Stripe, depending on your installation method. Prices are listed on our website and may be updated with 30 days' notice. All fees are non-refundable except as required by law.

• Monthly plans are billed at the beginning of each billing cycle.
• Annual plans are billed once per year at the discounted annual rate.
• You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period.

6. Acceptable Use

You agree not to:

• Use the service for any unlawful purpose or in violation of any applicable laws
• Attempt to reverse-engineer, decompile, or extract the source code of our applications
• Interfere with or disrupt the service or its infrastructure
• Use the service to transmit malicious content, spam, or misleading information
• Resell, sublicense, or redistribute the service without our written consent
• Use the AI assistant to generate content that violates applicable laws or regulations

7. AI-Generated Content

Milly Chat uses artificial intelligence to generate responses to customer queries. While we strive for accuracy, AI-generated responses may occasionally contain errors or inaccuracies. You are responsible for reviewing and configuring the AI's behavior through the dashboard (AI instructions, knowledge base, corrections) and for ensuring that responses are appropriate for your store and customers.

We are not liable for purchasing decisions made by your customers based on AI-generated recommendations.

8. Your Content

You retain ownership of all content you provide to the service, including product data, knowledge base entries, branding assets, and AI instructions. By using the service, you grant us a limited license to use this content solely to provide and improve the service.

9. Intellectual Property

The service, including its software, design, and documentation, is owned by Milly Software and protected by intellectual property laws. These terms do not grant you any rights to our trademarks, logos, or brand features.

10. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted service. We may perform maintenance, updates, or modifications to the service at any time. We will make reasonable efforts to provide advance notice of planned downtime.

11. Limitation of Liability

To the maximum extent permitted by law, Milly Software shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities, arising from your use of the service.

Our total liability for any claims arising from or related to the service shall not exceed the amount you paid us in the 12 months preceding the claim.

12. Disclaimer of Warranties

The service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

13. Termination

Either party may terminate this agreement at any time. You may terminate by uninstalling the app or cancelling your subscription. We may terminate or suspend your access if you violate these terms, with notice where practicable. Upon termination, your data will be deleted in accordance with our Privacy Policy.

14. Changes to Terms

We may update these terms from time to time. We will notify you of material changes by posting the updated terms on this page and updating the "Last updated" date. Continued use of the service after changes constitutes acceptance of the new terms.

15. Governing Law

These terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

16. Contact Us

If you have questions about these terms, please contact us:

• Email: [email protected]
• Website: millysoftware.com