Answers that stay grounded in your real catalog
- The assistant now sticks strictly to your real products and knowledge base — it won't invent prices, sales, specs, colors, variants, stock status, links, or store locations, and it applies the right facts to the right product instead of mixing up sibling models
- It searches your catalog and knowledge base before ever saying "we don't carry that," so shoppers stop hearing a flat no for things you actually sell
- On high-stakes questions — installation, fitment and compatibility, e-bike class, child and passenger safety — it answers only from what's in your catalog and knowledge base and otherwise points the shopper to you, rather than guessing
- It won't promise something it can't do (collecting an email for a restock you don't run, sending a shopper to an outside retailer for a part you stock) and never hands out a placeholder or guessed link
- When a product and knowledge search both come back empty, the widget degrades politely instead of surfacing a raw error